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Director of User Experience


Boston, MA, USA

Full-time, permanent position.

Job description

Director of User Experience
The Director of User Experience is a key leader within the organization, responsible for building, managing, and mentoring information architecture, interaction design, and user research. Working in close collaboration with strategy, creative, and technology teams. This position will contribute high-level architecture and interaction thought leadership, while driving continuous tactical improvements of product craftsmanship and process.
The Director of User Experience will be the UX contact for clients and third-party contractors, provide department guidance in project planning and estimation. The Director of User Experience will find creative ways to articulate the design thinking and logic behind all solutions architecture both internally and in front of clients.
• Develop and maintain an authoritative style guide and lead a distributed interaction team
• Deliver a portfolio of consistent user experiences across devices, geographies, and brands
• Manages Information Architects and User Experience team members
• Collaborates with project teams to define strategy, site architecture and navigation, map out user flow and experience, and define high-level interaction
• Defines metrics for assessing success
• Acts as consumer advocate
• Leads User Experience group recruitment process and hiring decisions
• Works with clients to understand their business models and goals and leads the process of defining business requirements, content, and features
• Participates in and/or leads consulting engagements
• Leads User Experience portions of projects - from brainstorming and conception to architecture and training.
• Conducts multiple methods of primary and secondary research including interviews with key stakeholders, observation, surveys, market research, Web analytics, etc.
• Analyzes customer segments and their information and functional needs in order to create personas
• Researches and analyzes industry trends and competitive information
• Collaborates with project teams to define strategy, site architecture and navigation, map out user flow and experience, and define high-level interaction

Job qualifications

• Passion for technology and design, and the drive to stay on top of industry trends and best practices as exhibited through 10+ years of progressively more responsible experience,3+Yrs leading UX teams
• Persuasive communicator - able to explain complex or intangible concepts to stakeholders at all levels
• Experience leading user research and brainstorming and discovery sessions
• Ability to perform interface design critiques and supply objective feedback to designers
• Excellent critical thinking and analysis skills
• Experience managing, training and mentoring others in UX design methodologies and best practices.

Candidates must be able to provide a portfolio or work samples showcasing UX prowess, creativity, and depth of thought coupled with fluency in best practices for Interaction Design, Visual Design and Front End Development

How to apply


Mon Jan 25, 2016
(143 weeks ago)


Thu Mar 10, 2016
(in 957 days)

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