| | Response Percent | Response Total |
| | Difficult to evaluate vendors |
| | 47.6% | 30 |
| | Commercial software too expensive |
| | 57.1% | 36 |
| | Commercial software required too much time to implement |
| | 44.4% | 28 |
| | Homegrown software too expensive |
| | 19% | 12 |
| | Homegrown software required too much time to implement |
| | 27% | 17 |
| | Didn't work as advertised |
| | 30.2% | 19 |
| | Required too much customization |
| | 54% | 34 |
| | Didn't allow enough customization |
| | 41.3% | 26 |
| | Not flexible enough to accomodate my design |
| | 47.6% | 30 |
| | Overall too complex |
| | 34.9% | 22 |
| | Workflow didn't fit my needs |
| | 33.3% | 21 |
| | Poor process for migrating old content |
| | 50.8% | 32 |
| | Poor process for authoring content |
| | 28.6% | 18 |
| | Poor process for editing content |
| | 31.7% | 20 |
| | Poor process for managing content |
| | 28.6% | 18 |
| | Poor process for publishing content |
| | 30.2% | 19 |
| | Difficult to markup text |
| | 27% | 17 |
| | Difficult to add media files |
| | 22.2% | 14 |
| | Vendor didn't offer the right services or support |
| | 17.5% | 11 |
| | Didn't support an important technology |
| | 20.6% | 13 |
| | Didn't support an important feature or requirement |
| | 22.2% | 14 |
| | Didn't like the hardware requirements |
| | 7.9% | 5 |
| | Didn't like the software requirements |
| | 12.7% | 8 |
| | Difficult to integrate with other systems |
| | 44.4% | 28 |
| | Difficult to maintain system |
| | 25.4% | 16 |
| | Other (please specify) |
| | 23.8% | 15 |
Total Respondents | 63 |
(skipped this question) | 1 |